No. Ouvora takes no commission on your bookings or loyalty transactions. Booking, loyalty and CRM tools are included in your chosen plan. Your subscription, any SMS usage or optional extras, and any processing fees charged by your payment provider are separate from commission.

Yes. We can arrange an on-site demo so you can see Ouvora in the setting where you will use it. We show the customer journey, explain Edge and Growth, and talk through your current tools. Contact us to agree a location and a suitable time.

Our customer care continues after setup. We stay in touch, help with questions and share activity reports so you can see how Ouvora is being used. We can talk through the results and useful next steps, helping you get more from the tools in your plan.

Yes, once the Wallet service is configured. Customers can add their loyalty card to Apple Wallet on iPhone or Google Wallet on Android. Their Ouvora web card is also available to check current progress and rewards. We confirm Wallet availability during setup.

Yes. Ouvora provides gift cards and vouchers your customers can buy and send as a present, with a code or digital pass. You can also create discount codes and promote gifts, sales and offers to customers who have opted in. Messaging is billed separately.

Customers leave their service, dates and time preferences. When a booking is cancelled or moved, enabled matching can create a private booking link for a suitable waiting customer, with a hold of 5–60 minutes. Unclaimed offers can move on when expiry is checked. We confirm how slot alerts will reach your customers before activating that part of the service.

Yes, after SMS activation and with the customer’s permission for booking messages. Ouvora supports confirmation, rescheduling and cancellation updates, plus a 24-hour reminder and an optional 2-hour reminder. Your plan includes 100 (Edge) or 250 (Growth) texts a month, and top-ups are available. These service messages do not sign the customer up for marketing.

Yes. Turn on automatic review requests and your customer gets a text 2, 24 or 48 hours after their visit, with one tap to leave a Google review. You can also send a review-request campaign to selected customers. Growth can help with the wording.

Their browser opens your profile. They can visit your social pages, book, check loyalty or contact you. When they provide their details through an enquiry, booking or loyalty sign-up, you can build their customer record. A tap or social click alone does not identify them.

Both plans give customers a direct route to your social pages. Growth also gives your business a space to prepare posts, Stories and LIVE announcements, plan content and get AI help with captions and reply drafts. You review and publish the content yourself.

Ask about your CRM, bookings, loyalty and customer activity. Get help preparing SMS and email drafts or answering common questions. Suggestions highlight follow-up opportunities. Your customer-facing Ouvora Assistant can answer questions and guide bookings using your business information and settings.

Yes. On Growth, Ouvora can send rebooking reminders, win-back messages and birthday messages automatically, between 9am and 8pm, to customers who have opted in. Growth can identify follow-up opportunities and bring them to you as Suggestions. You choose the audience, review the draft and approve the next step. Campaigns can be prepared for SMS or email; availability of sending and scheduling depends on your communication setup. Marketing messages go to people who have opted in.

Yes, for garages on both plans. Drivers get a reminder before their MOT is due, with a link to book with you.

Yes. Your profile and physical touchpoints use your branding. Explore the appearance preview here, then use Ouvora Design Studio to prepare your keyring concept. We review the final design with you before production.

Already have a CRM, booking system or another business tool? Tell us what you use during onboarding. We check whether it can connect to Ouvora and how information could move between the systems, so you can keep your existing workflow where possible. Availability depends on the system and its integration options. We confirm the scope and any additional cost before work starts.